Privacy policy

Last Updated: 18 August 2023

Thank you for visiting Cloud Eighteen. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, make purchases, or subscribe to SMS and email notifications from us. By accessing or using our services, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

Personal Information: We may collect your name, email address, phone number, shipping address, and payment details when you make a purchase.
Browsing Information: We gather non-personal information about your interactions with our website, such as your IP address, browser type, and device used.
Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze how our website is used.
SMS Data: If you subscribe to SMS notifications, we collect your phone number and may send you order updates and promotional messages via SMS.

HOW WE USE YOUR INFORMATION

Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment.
Communication: We may send you order updates, promotional offers, and newsletters via email and SMS. You can opt-out of marketing communications at any time. 
SMS Notifications: If you subscribe to SMS notifications, we will send you messages related to your orders and other relevant updates.

DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

THIRD PARTIES

We may share your information with trusted third parties such as payment processors and shipping partners to fulfill your orders. We do not sell or rent your personal information to any third parties for marketing purposes.

YOUR CHOICES

You can review, update, or delete your personal information by contacting us at [contact email]. You can also adjust your browser settings to manage cookies. To opt-out of SMS notifications, reply "STOP" to any SMS message you receive from us.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 18. We do not knowingly collect or store information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The date of the latest update will be indicated at the top of the policy.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at hello@cloud-eighteen.com

We may disclose the customer’s personal information if we are required by law to do so or if the customer violates our Terms Of Service.