Refund policy

RETURNS

Need to return or exchange your Cloud Eighteen order? We offer returns and exchanges within 14 days of the delivery date, with the exception of earrings due to hygiene reasons. All Cloud Eighteen Jewellery that is in “sale” is non-returnable and non-refundable.

If an item is faulty or damaged please email us at hello@cloud-eighteen.com and someone can assist you here along with any other questions you wish to be answered.